EBEL INC. LIMITED WARRANTY                               

 Residential 

Weather Wicker Collections: 15 / 3

Aluminum Collections: 15 / 3

Cushions: 1

Commercial

Weather Wicker Collections: 1

Aluminum Collections: 1

Cushions: NONE

 *Three Year Limited Warranty on Aluminum / Wicker Collections: This warranty covers peeling, blistering, or cracking of the finish within 3 years from the original purchase date.

*Two Year Limited Warranty: This warranty covers all Fire Pit burner components under normal use and proper maintenance.

The Limited Warranty period begins when the furniture is purchased from an Ebel, Inc. Authorized Dealer. If proof of original purchase by the consumer cannot be provided, the Limited Warranty period begins when furniture is purchase from Ebel, Inc.

The Limited Warranty covers factory defects in material and workmanship. For the period shown above from  original  date  of  purchase,  Ebel,  Inc.  will  repair  or  replace  the  item  in  the  original  color  and collection or in a comparable color and collection if the original version has been discontinued. Please note:  the  Recliner  mechanisms  are  only  warranted  for  one  (1)  year.  Replacements  will  be  shipped directly to the dealer.  Ebel, Inc. will be responsible for freight charges on approved Warranty Claims for a period of one (1) year. After that time, Customer will be responsible for any inbound and outbound freight to and from Ebel, Inc., including but not limited to freight charges for empty boxes.  Warranty cushions must be returned for inspection.

WARRANTY  EXCLUSIONS:  Limited  Warranty  does  not  include:  product  failure  resulting  from improper  care  or  unreasonable  use,  careless  unwrapping  of  furniture,  neglect  or  abuse,  acts  of nature, rust seepage or bleeding, rust and/or oxidation of frame resulting in exposed metals that have been  scratched/chipped,  surface  rust  from  stainless  steel  components,  fading  of  fabrics,  mildew, damage by harsh or abrasive cleaners, lotions, glass breakage, owner’s modification, improper/lack of maintenance and care, normal wear & tear, freight damage, or flattening/compression of cushions. Cushion warranty is void if cushion(s) taken apart.

CARE AND MAINTENANCE

WEATHER  WICKER  &  ALUMINUM:  Use  caution  when  opening  boxes  and  removing  bubble wrap. (Note: This type of damage is not covered by Limited Warranty.) Regular washing with non- abrasive,  mild  soap  &  water  will  remove  dirt,  body  oils,  chemicals  and  other  substances.  Rinse thoroughly; do not pressure wash, and allow to air dry.

CUSHIONS:  Use  caution  when  opening  boxes  and  removing  wrapping.  (Note:  This  type  of damage is not covered by Limited Warranty.) While resistant to fading and moisture damage, for best results, keep cushions away from extended exposure to moisture and direct sunlight. Should they get wet, always allow cushions to air-dry thoroughly before storage. Light stains/spots can be treated with mild, non-abrasive household cleaner. Consult a professional for heavy soiling. Mold and mildew will grow on dirt and spills. Spot cleaning as needed and regular maintenance will help prevent this from occurring.

FIRE PITS: Use caution when opening boxes and removing wrapping. (Note: This type of damage is not covered by Limited Warranty.) Read the Fire Pit User Manual thoroughly before installation and use.

CHAISE LOUNGE BACKRESTS: Chaise lounge backrests must NEVER be adjusted while seated in the chaise. Safely readjust the backrest while standing beside the chaise. Serious bodily injury may result from adjusting the backrest while seated. Wicker/frame damage resulting from adjusting the backrest while seated is not covered by Limited Warranty.

LEVELING:Many Ebel, Inc. products have adjustable glides that can be used to level items. If a chair or table sits unevenly on the floor, first determine if the floor is flat. This can be done by switching it with another piece in a different area. If the wobble moves with the piece, inspect the furniture for a “longer” leg. Next, place a small block of wood on the floor under the “longer” leg. Lift the chair and firmly bring it down so that the “long” leg makes contact with the wood. This should adjust the “longer” leg. If there is a serious unevenness that cannot be corrected, please contact your local dealer.

STACKING:Never move or store furniture that is stacked higher that the recommended stack heights. Failure to abide by the stack limits may result in scratching, rubbing, wearing, and/or breakage of the frame and/or wicker. (Note: This type of damage is not covered by Limited Warranty.)